FAQ

FAQ

Frequently
Asked
Questions

Purchases, Payments & Shipping Policies

Please refer to Purchases, Payments, & Shipping Policies for more details. 

We accept exchanges for damaged or defective products purchased from our website under specific conditions.

All purchases are for personal use only, and shipping is limited to the United States, subject to state and local regulations.

Some states may have additional restrictions on hemp-derived products. Please check your local regulations before purchasing.

Orders

Orders are processed within 1-3 business days, with tracking details provided by email; larger orders may require signatures for security.

Shipping Policy

Limited to the United States.

We use trusted carriers (UPS/USPS/FedEx) to deliver orders, with tracking provided, and customers are responsible for all shipping costs.

Returns & Refunds: Exchange for Damaged or Defective Products

All consumable hemp product sales are final, all other products may be returned within 15 days with proof of purchase. 

Products must be unopened and in their original packaging to qualify for a replacement or refund.

If you received a defective package please email sale@sherlockhemp.com within 24 hours days of delivery, include a photo of the product and order number.

Sherlock Hemp accepts returns for purchases made on www.sherlockhemp.com. We do not accept returns for purchases made at retail stores, affiliate retail websites.

Please Note: We Do Not offer money-back guarantee on pet or consumable hemp products. We cannot accept returns on any consumable hemp products that have been opened, used, tampered with or altered.

Offers: Coupon Codes & Discount Codes

Sherlock Hemp occasionally offers online-exclusive coupons and discount codes. Retroactive discounts and coupons do not apply. If a coupon code isn’t working and you believe it to be valid, please email us at sales@sherlockhemp.com.

To receive our information, which occasionally may include coupon codes, please email us at team@sherlockhemp.com

Age required to purchase hemp products from Sherlock Hemp

In Rhode Island individuals must be at least 21 years old to purchase consumable hemp products. 

How is your hemp flower grown?

At Sherlock Hemp, we cultivate our hemp flower organically in hybrid greenhouses, ensuring optimal quality and care.  “Every flower is touched by human hands every day.”

This approach combines the benefits of indoor and outdoor cultivation, resulting in superior hemp flower compared to field-grown crops. Explore our current hemp flower selection for new upcoming strains. *Visit our flower page (link to flower page)

What makes Sherlock Hemp soap preferred over regular soap?

Sherlock Hemp’s cold-pressed hand-crafted hemp soap preserves the natural oils of hemp, offering deep hydration and gentle care.

Unlike conventional soaps that use heat, our cold process method maintains the full benefits of hemp and essential oils, resulting in a softer, healthier feel for your skin. *Visit our (link to soap page) to learn more.

Is HempNip different from catnip?

Yes. HempNip is a proprietary blend that enhances the traditional effects of catnip by combining organic catnip with calming non-intoxicating hemp leaves and stimulating herbs.

This combination promotes both playfulness and relaxation in cats, providing a more comprehensive experience than catnip alone. Visit our Paws and Claws.

Yes. Our products are legal under the 2018 Agricultural Improvement Act (Farm Bill), which legalized hemp products containing less than 0.3% delta-9 THC on a dry weight basis.  All our products meet this standard, as confirmed by independent laboratory analysis. Visit The Sherlock Shop for more information.

Are your products tested? Who tests them?

Yes. Our products are 3rd party tested licensed laboratories. Sherlock Hemp provides full transparency of lab results. Easily access COA’s on our website and product packaging by visiting COA’s

  • Cannabinoid Potency: Ensuring accurate levels of cannabinoids, including THC and CBD.
  • Microbial Contaminants: Screening for molds and bacteria to prevent contamination.
  • Heavy Metals: Detecting harmful metals such as lead, arsenic, cadmium, and mercury.

Access detailed test results by scanning QR codes on our product packaging, which allows you to verify our 3rd party testing as well as the safety and composition of our products.

Will your products cause me to fail a drug test?

User dependent. The maximum concentration in hemp is 0.3% THC. These small amounts will not typically cause one to fail a drug test. The potential for hemp products to cause a positive drug test depends on several factors, including the THC content of the product, the type of drug test administered, and individual usage patterns. Using THC-free hemp products such as isolates, broad spectrum or labeled THC-free can reduce the likelihood of failing a drug test.

By federal law, hemp products must contain less than 0.3% THC by dry weight. While this is a minimal amount, it can accumulate in the body over time, especially with regular use, potentially leading to detectable levels in drug tests. Metabolism, body composition, and frequency of use can influence how THC is processed and eliminated from the body, affecting test outcomes. Results from drug testing vary depending on the type of tests. 

  • Urine Tests: Typically detects THC metabolites if usage has been recent or frequent. 
  • Blood Tests: Used to detect current impairment.
  • Hair Follicle Tests:  Used to detect usage  over a longer period (up to 90 days).

Remember to verify product claims – always check the Certificate of Analysis (COA) and choose products wisely by checking labels.

Where do you source your products?

Our hemp flower is grown and produced on our 22-acre farm in Rhode Island, ensuring that all products containing hemp extracts are sourced directly from our own plants. At Sherlock Hemp, we are committed to providing high-quality hemp products by overseeing every step of the cultivation and production process. 

To maintain our stringent quality standards, we collaborate exclusively with U.S. based farms who share our dedication to excellence when sourcing hemp oil from industrial hemp. We do not source any hemp oil from overseas, ensuring that our products are both locally produced and of the highest quality.